When you place an order with us, you are deemed to have accepted the Terms & Conditions set out below. Do please read this page carefully. Thank you!
Information is available under the following headings...please scroll down to find the relevant info.
-Orders
-Made to measure items and zinc tops
-Delivery
-Measuring up
-Returns
-Cancellations
-Zinc items- what you need to know
-Wood items- what you need to kknow
-Trade orders
Information is available under the following headings...please scroll down to find the relevant info.
-Orders
-Made to measure items and zinc tops
-Delivery
-Measuring up
-Returns
-Cancellations
-Zinc items- what you need to know
-Wood items- what you need to kknow
-Trade orders
Due to most of our items being hand made to order, please be aware that items will vary, the finish will not be identical from piece to piece and most items have a desirable aged and distressed look.
Please read our delivery policy for details on delivery prices. Alternatively you could collect from our workshop in Harpenden, Hertfordshire.
Orders
Please email or call if you would like to place an order. We will need to take your address and telephone number and the preferred method of payment. Payment can be by cheque, bank transfer or Paypal (there is a small percentage clearing charge for payments made through Paypal).
An invoice will then be emailed to you with the details of the item to be purchased and with our payment details and address.
A 50% deposit will be taken for all items that are made to your specifications before any work is started. (see below)
Your item will be dispatched for delivery when full payment has been received.
‘Made to Measure’ items and Zinc tops
Deposit
As these items are made specifically to your requirements 50% of the cost of the item is payable upon ordering and is non-refundable after the initial 3 days cooling-off period. The remaining 50% of the payment, must be paid before delivery or if paying by cheque must be cleared funds before the item is shipped.
Lead Times
For ‘made to measure’ items or zinc tops please allow for a delivery time of up to 6 weeks from order. Sometimes this time may be quicker. Likely lead time will be given to you when an order is taken.
As 'made to measure' items and zinc tops are ordered especially for you, they are non-returnable for any other reason than that they are faulty.
Delivery Information
- Our aim is to deliver as quickly as possible. We always try to deliver at a time to suit you. This includes evenings and weekends where this is possible. We can often give you a specific delivery time within an hour and at a time that suits you.
- We mostly use couriers for deliveries. If you would like a quote for a courier delivery, please email us the first line of your address and your postcode, together with the name of the piece of furniture you are interested in, and we will get back to you as soon as we can. Their prices are often surprisingly reasonable!
- Due to the nature of our product, delivery charges will vary according to... the distance to be travelled from Harpenden in Hertfordshire, the number of people required to deliver the item and whether the item needs to be assembled.
- Prices for delivery generally start at £20 (smaller items such as hooks will be delivered for £5) and increase to a maximum of £75 (with the exception of deliveries to Cornwall, Scotland and Wales). Please contact for confirmation of delivery price.Average delivery prices to London are around £55.
- Upon placing your order a quote will be obtained for you from our carriers. If you agree to this quote, you are agreeing to pay the courier on receipt of the item. If you would prefer to arrange for your own carrier, then please let us know.
- If your order was shipped by courier, we will email you with their telephone number, so that you may get in touch with them to check the delivery status of your shipment.
- We will check your furniture before delivery to ensure it reaches you in excellent condition.
- We would appreciate it if you would inform us of any problems with vehicle access or parking to ensure smooth delivery of your furniture.
- Where possible we will install your furniture in a room of your choice. There is no charge for this service.
- If you accept a delivery date that you subsequently cannot meet, please let us know within 7 days or a re-delivery charge may apply.
- Please be aware that if you wish to amend your order that it may result in a delay.
- We cannot take responsibility for damage done to deliveries once they have been collected from our workshop by one of our carriers. We therefore ask you to contact us immediately on receipt of the items if you think they are damaged or faulty in some way.
- We cannot accept responsibility for goods that are delayed due to circumstances that are beyond our control (manufacture and transport strikes, bad weather etc). This is very rare but can happen occasionally and can interfere with our delivery schedule.
- Please contact us if you have any questions regarding delivery.
Measuring Up
- It is very important that you measure carefully where your furniture is going to go.
- Narrow doorways, staircases and tight corners can make it impossible to deliver your order.
- Please check these details carefully in advance of placing your order since we cannot issue refunds if we deliver the items and we cannot transport them to your desired location, or that they do not fit!
- Dining table tops that can be detached will be attached to the base once we have reached the room of your choice.
Returns
- Due to the nature and size of our items returns are only accepted where an item is faulty or damaged. Please inform us within 24 hours of delivery.
- Please contact us if you wish to discuss this further. We can send additional photos or customers can view items in our workshop if required before purchasing an item.
Cancellations
- Due to the bespoke nature of our business, a refund will only be given on a cancelled order if it is done within a 3 day cooling off period. After that period, cancellations will not be possible due to the large amount of time and labour involved in our product.
- Important- please be aware that many of our products are antique items or are made from reclaimed wood and whilst we try to ensure that all our stock is high quality, it must be acknowledged that there will be some degree of wear and tear and that items will be aged in places. Our painting process is geared around the concept of aging and lightly distressing the furniture. Our zinc work is also based on gently aging and distressing the metal.
- We try to ensure that the overall finish is clearly shown in our selected photos of the product. If concerned then please request additional photos or visit our workshop.
Zinc Items- some extra detail!
Appearance
The use of zinc as cladding material for countertops, tabletops and kitchen and bar surfaces has always been popular due to its characteristic patina and self-cleansing properties. While mill finished zinc sheets have a highly reflective surface that can be preserved with clear coatings, many people opt for the natural look of aged zinc that develops a dull grey, pewter-like patina over time. Since zinc is one of the softer metals, it lends itself to a distressed look that is normally accomplished through use, but can be established during our unique aging process.
Zinc as a Work Surface
Zinc alloy produces an oxide on its surface that is harmless to humans.
In fact, we often take zinc oxide as a dietary supplement, in certain cold
medications and as a remedy for nappy rash. Zinc oxide can naturally inhibit the development of mould and mildew, which is a highly desirable property in food preparation environments.
Zinc sheet material, being rather soft, will bear the witness marks of use. Slight dents and abrasions will occur during routine use and the owner needs to appreciate these occurrences as an intrinsic part of the character of this material. If a pristine appearance is desired that will not change over time, we suggest other materials be considered.
Zinc is also reactive to acidic foods and other substances that may come in contact with it during use. The owner must be prepared to appreciate the concept of a .living. material in this regard. Advocates of zinc work surfaces consider areas of slight discoloration that occur from casual contact with reactive agents to be part of this material’s desirable character.
Cleaning & Maintenance
Zinc work surfaces can be cleaned with mild detergent solutions. Chloride-containing products should be avoided. Abrasive products should not be used . Any product with a mild vinegar solution like windolene can be used to neutralise the white oxidisation powder.
Zinc, like all natural metals will expand and contract slightly with temperature change. Extreme temperature changes may cause the zinc to contract or expand so placing item away from radiators is recommended.
Wood Items
- Reclaimed wood is a natural material and may display various marks and characteristics such as knots, cracks, grain variation, colour variations etc. These are natural, and deemed by many, desirable features which demonstrate the individuality of the wood and will not affect the durability or performance of the furniture in any way.
- Handmade wood furniture is unique, as such; colouring and grain patterns will vary from piece to piece, with no two pieces being exactly the same.
- Solid wood furniture is affected by heat and moisture. A hot dry environment will cause timber to shrink, whilst a damp environment will cause it to swell. Knots, cracks, drying shakes and movement are inherent characteristics of natural timber and are not considered a fault in the wood or our workmanship. Your new piece of furniture will benefit greatly by placing it in a position in a room well away from extremes of temperature, such as next to a radiator or exposed to direct sunlight.
Trade orders
- Please be aware that we are a small one-man-business!
- 50% deposit is needed before I can start work on an order. This is required for materials and security on the order.
- Delivery is to be discussed on order and payment is the responsibility of the customer. I am happy to arrange delivery if given prior warning. Please be aware that urgent orders may have higher delivery charges.
- Prices for large orders are negotiable.
- Lead times- please confirm current lead times when ordering. If an order is urgent this may be possible but a charge may be necessary to allow for the extra labour that is needed for the order to be prioritised.